Policies
Processing & Shipping Policy
Products are made and packaged by hand. We aim for perfection when creating our products. All orders require on average 3-10 Business days (Monday - Friday) processing before shipping. After processing is complete you will receive an email with your tracking number. During a sale, please allow up to 16 business days to process your order, orders are shipped and processed daily.
*Due to COVID-19, UPS and USPS have suspended service guarantees. Quoted delivery dates are estimates, and shipping times may take longer. If your tracking number has not updated in 5 business days (not including weekends & Holidays) please email customer service. Thank you for your support. See you at the next restock!
Returns, Exchanges & Cancellations
Our 7-day Guarantee: We firmly support our products. Our risk-free refund policy ensures your satisfaction. If you're not content within 7 days, you can return the product for a full refund. *All items purchased during a sale are considered final and cannot be returned or exchanged. If there is a discrepancy with your order, please notify us within 7 days of receiving your order.
Cancellations are only available for orders that are still processing and have not shipped. Refunds will be issued in store credit via The Scented Bar Electronic Gift Card only. Gift Cards can only be used online.
Incorrect Address
To provide the best service and ensure that your package is properly delivered, please make sure that your address is entered correctly. This includes the proper use of correct abbreviations, street numbers, and apartment numbers are very critical. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
If your address is wrong, please email us with a picture of your ID and correct address. If your order is shipped before your address change is processed, it is the responsibility of the customer to contact UPS and try to retrieve the package. We are not responsible for packages shipped to the wrong address due to an incorrect address.
Returned packages
If your package is returned to us, you will be notified via email within 5 business days. All returned packages will be refunded with store credit minus the original shipping cost. If your package was returned due to natural disaster (Hurricanes, Fires etc.) we will hold your package until UPS can safely deliver it to you with no additional cost.
Package lost, stolen, or damaged
If your package was lost or stolen, you must file a claim with UPS OR USPS. Click the link below to start the process of your claim. To avoid stolen packages, you can also request UPS to hold your package at your nearest UPS location. All packages must be picked up within 3 business days. If your package is not picked up within 3 business days UPS will return the package to us. At that time a refund minus shipping cost will be issued.
UPS CLAIM- https://www.ups.com/us/en/help-center/claims-support.page